Standard Bookings

Free Cancellation: Up to 48 hours before check-in (local time).

Late Cancellation/No-Show:

  • Cancellations within 48 hours of check-in or no-shows will incur a charge of one night's room rate + taxes.
  • Non-refundable rates (if selected) are charged in full at booking and cannot be modified or refunded.
Group & Extended Stays (5+ rooms or 7+ nights)

Free Cancellation: Up to 7 days before arrival.

Late Cancellation:

  • 50% charge for cancellations made 3-7 days before check-in.
  • 100% charge for cancellations within 72 hours or no-shows.
Peak Season & Special Events

During holidays, festivals, or high-demand periods:

  • Stricter Policy: Free cancellation only 14 days prior.
  • Within 14 days: Non-refundable (full stay charged).
Early Departures

Guests checking out early will be charged for the original reserved stay unless management approves otherwise.

Modifications
  • Changes to dates are subject to availability and rate differences.
  • No fee if modified outside cancellation windows.
Force Majeure Exceptions

Waivers may apply for documented emergencies (medical, natural disasters, flight cancellations) with proof provided within 48 hours.

Refund Process

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